KnowledgeOne is committed to protecting your privacy. The following privacy policy identifies the type of information that we may collect from you and how we will use this information.

The information we collect:

In order to serve you better, we may, from time to time, request that you provide us with some personal information, such as your name, mailing address, e-mail address, phone number and credit card information.

More specifically, we will collect:

Registration information, when you enrol in courses offered through KnowledgeOne. This helps us process your application and facilitate your access to other courses in the future.

Tracking information, through the use of cookies, as you navigate through the site. By storing your log-in information and preferences, we can enhance your experience, customize content to your needs and facilitate course delivery.

Cookies are bits of information that a website transfers to your hard disk for record-keeping purposes. Cookies can make the Web more useful and enjoyable by storing information about your preferences on a particular site, such as which courses you are currently registered in. Please check our detailed Cookie Policy below!

Be assured that we only collect personal information that you specifically and knowingly provide to us.

How we use your personal information:

KnowledgeOne does not sell, trade, or rent your personal information to others. We only share your registration information with specific universities for registration purposes.

We may use your personal information to:

  • Process and administer the information that you have requested.
  • Provide you with products and services that you have requested.
  • Improve our website and the services we provide.
  • Customize and tailor your experience on our website.
  • Provide you with information on any changes in our services, agreements, or policies.
  • Conduct market research on eLearning.


When you send us an e-mail, we will use your name and e-mail address to respond. Your message may be shared with the appropriate individuals at KnowledgeOne, Ubisoft and Concordia University so that we can provide you with the most useful and suitable answer and improve your experience at KnowledgeOne. Such addresses are not used for any other purpose and are not shared with any other outside parties.

Reviewing and correcting your personal information:

You may review and correct your personal information at any time by accessing your account information page.

How we protect your information:

KnowledgeOne uses a secure server. This means that all the data we collect is protected against unauthorized access. The secure server software encrypts data and information being transmitted between your browser and the server. However, no system is completely impassable. As such, we cannot guarantee the absolute security of our database, nor can we prevent information from being intercepted during transmission over the Internet.

Cookie policy

KnowledgeOne understands that your privacy is important to you and is dedicated to being transparent about the tools and technologies it uses.  This Cookie Policy clarifies how cookies may be stored on and read from your device when you use or visit any website that publishes a link to this Policy. This Policy should be read together with our Privacy Policy and our Terms & Conditions.

Continuing to browse or use our Sites, equates to you agreeing that we can store and access Cookies and Other Tracking Tools as described in this Cookie Policy.

What are Cookies and Other Tracking Technologies?

A cookie is a small, often encrypted text file, located in browser directories. This file contains an identifier (a string of letters and numbers) that is sent by a server to a browser and is stored by the latter. The identifier is then assigned back to the server each time the browser requests a page from the server. We use cookies to assist users to navigate our Sites efficiently and perform specific functions. Other tracking technologies work in the same way to cookies and place small data files on your devices to monitor your website activity enabling us to gather information about how you use our Sites. This allows our Sites to identify your device from those of other users. The information provided below about cookies also applies to these other tracking tools. You can find more details at

How do our Sites use Cookies?

KnowledgeOne uses Cookies and Other Tracking Tools to identify you and your interests, to remember your preferences, and to track your use of our Sites. We also use Cookies and Other Tracking  Technologies to control access to specific content on our Sites, protect the Sites, and to process any requests that you make of us.

To administer our Sites and for research purposes, KnowledgeOne uses third-party service providers to track and analyze statistical usage and volume data from our Site users. These third-party service providers use persistent Cookies to help us improve the user experience, manage our Site content, and analyze how users navigate the Sites.

First and Third-party Cookies

“First-party Cookies” are cookies that belong to KnowledgeOne and that KnowledgeOne places on your device. “Third-party Cookies” are cookies that a different party places on your device through our Site.

For more statistics on how these companies collect and use information on our behalf, please refer to their specific privacy policies.

We use the following types of cookies:

Persistent Cookies. We use persistent Cookies to improve your experience of browsing our Sites. This comprises recording your approval of our Cookie Policy to eliminate the cookie note which first appears when you use the Sites.

Session Cookies. Session Cookies are provisional and erased from your machine when your web browser closes. We use session Cookies to help us track internet usage as defined above.

You may decline to accept browser Cookies by selecting the appropriate setting on your browser. However, if you choose this setting, you may be incapable of accessing specific parts of the Sites. Unless you have attuned your browser setting so that it will refuse Cookies, our servers will issue Cookies when you direct your browser to our Sites.

The data collected through Cookies that may be placed on your computer will not be retained for longer than is necessary to fulfill the purposes stated above.

Our Cookies are used for the following purposes:

Strictly Necessary        

These Cookies are essential to allow us to operate our Sites so you may access them as you have requested. These Cookies, for example, let us identify that you have created an account and have logged into that account to access Site content. They also include Cookies that enable us to recall your previous actions within the same browsing session and secure our Sites.


These Cookies are used by third-party service providers or us to analyze how the Sites are used and how they are performing. For example, these Cookies follow what pages are most often viewed, and from what locations our visitors come from. If you register with the Sites, these Cookies may be correlated to you. These Cookies include, for example, Google Analytics cookies.


These Cookies let us operate the Sites in accordance with the selections you make. These Cookies allow us to “remember” you in-between visits. For instance, we will recognize your username and remember how you customized the Sites and services and provide you with the same customizations during future visits.

Third-Party Advertising

These Cookies gather information about your activities on these and other sites to provide you targeted advertising. We may also allow our third-party service providers to use Cookies on the Sites for the same purposes identified above. The third-party service providers that generate these Cookies, such as Adobe, Google, LinkedIn, and Facebook, have their privacy policies and may use their Cookies to target advertising to you on other websites, based on your visit to our Sites.

How do I refuse or withdraw my consent to the use of Cookies?

Most browsers allow you to decline to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. If you do not want Cookies to be stored on your device, you can adjust the setting of your Internet browser to reject the configuration of all or some Cookies and to alert you when a Cookie is placed on your device. For further information about how to do so, please refer to your browser ‘help’ section or see Please note that if you use your browser settings to block all Cookies (including strictly necessary Cookies) you may not be able to access or use all or parts or functionalities of our Sites.

If you want to remove previously-stored Cookies, you can manually delete the Cookies at any time. However, this will not prevent the Sites from placing further Cookies on your device unless and until you adjust your Internet browser setting as described above.

Contact us

If you have any other questions about our Cookie Policy, please contact us at:


1250 Guy Street, Suite 700

Montreal, QC, Canada H3H2T4